What is happening with this product?

I loved the ice lotion. Just bought a new jar and it is grainy and thick and feels gross on my face. so disappointed. Looks like I’m going to be finding a new moisturizer.

Originally posted on SundayRiley.com

Grainy, gritty

Like numerous other reviewers, I'm shocked by the Ice moisturizer I just purchased. I LOVE Sunday Riley, but this cream has little lumps in it and a gritty, course texture. The grit seems to absorb into the skin once you apply, but it's not a pleasant, luxurious experience. This is my third jar. In the first two jars, the cream had a lighter and smoother texture, no graininess.Clearly, this is either a bad batch or a reformulation that went horribly wrong. I would not repurchase. Sunday Riley is not doing itself any favors pretending this issue doesn't exist. It's making me lose trust in the brand.

Originally posted on SundayRiley.com