Question 1

Can I use my promo code for Click & Collect?

Accepted Answer

You may use any applicable promo code in your basket during the order process. Please keep in mind that some promotions, including gifts with purchase, are only offered online and will not be applicable for Click & Collect.

Question 2

What gifts are available online?

Accepted Answer

Please visit our Beauty Offers page to view current available gifts. Beauty offers are updated every week, check back often for updates!
Gifts are either redeemable by promo code at checkout or added automatically to your order, conditions are stated for each offer.

Question 3

How can I know which offers and promotions are available in store?

Accepted Answer

Sign up to our Sephora newsletter to stay up to date on all our offers, promotions, latest trends, and product drops in store and online.

Question 4

Why are the prices of some beauty products different online than in store?

Accepted Answer

The product prices are the same however, some promotions may be running exclusively online or at the store. When purchasing through Click and Collect you will be able to benefit from online promotions in store.

Question 5

Will I get free samples with Click & Collect?

Accepted Answer

Click & Collect orders are not currently eligible for free samples. You will not be able to select samples at checkout when choosing Click & Collect. Samples in store are subject to availability, please ask your Beauty Advisor when collecting your order.

Question 6

How do I get my free samples?

Accepted Answer

With every online order you have the opportunity to select up to 3 (three) free samples of your choice at checkout. After you have selected your samples, they will be automatically added to your basket (subject to stock availability).Quantities are limited and the selection changes often. If your order is not completed during this visit, the samples will be removed from your basket and may no longer be available when you checkout later.Only one of each sample can be added per order. Samples are available within the limit of our stocks, substitutions may occur.
Due to the limited nature of these free samples, we do not replace samples for any reason, including if they arrive damaged.Samples are shipped with merchandise purchases only.At this time, free samples are not available for delivery to Qatar.

Question 7

Will I receive my gift with purchase with Click & Collect?

Accepted Answer

Click & Collect orders are prepared in Sephora stores, they are not currently eligible for gifts with purchase. Any gifts with purchase will be removed from your basket when you select Click & Collect as a delivery method. To receive your gift with purchase, please select home or partner pickup point delivery.

Question 8

I have not received my gift with my order. What do I do?

Accepted Answer

Gifts are limited in stock and subject to availability. If your selected gift is out of stock, your order will be processed without this gift.
Missing gifts will not be replaced.
If you have any questions, please reach out to us by phone at customercare@sephora.ae.

Question 9

What gifts are available online?

Accepted Answer

Please visit our Beauty Offers page to view current available gifts. Beauty offers are updated every week, check back often for updates!
Gifts are either redeemable by promo code at checkout or added automatically to your order, conditions are stated for each offer.

Question 10

Do all stores offer the same gifts?

Accepted Answer

Gifts assortment may vary from store to store and are subject to stock availability.

Question 11

Will I receive my gift with purchase with Click & Collect?

Accepted Answer

Click & Collect orders are prepared in Sephora stores, they are not currently eligible for gifts with purchase. Any gifts with purchase will be removed from your basket when you select Click & Collect as a delivery method. To receive your gift with purchase, please select home or partner pickup point delivery.

Question 12

How do I collect Sephora Beauty Pass Points?

Accepted Answer

Beauty Pass points are collected with every purchase from participating stores in the Middle East or online. Points are calculated the same whether you are shopping in stores or online.Please note that orders placed through Guest checkout are not eligible to earning Beauty Pass point

Question 13

Do all stores offer the same gifts?

Accepted Answer

Gifts assortment may vary from store to store and are subject to stock availability.

Question 14

I think points may be missing on my account. What should I do?

Accepted Answer

Don’t worry! There are a couple of reasons that your points balance might not look quite right. Below are some of the reasons which could be causing it.Points not there after a recent purchase?After any purchase it takes 72 hours for the points to be added to your balance. This will happen automatically if you were logged into your account when making an online purchase. For instore purchases the same applies if you provided the store staff with your account details.

If after 72 hours you cannot see the points on your balance please reach out to our Customer Service team with a copy of your invoice and they will be able to take care of this for you!

You can reach out to the team on WhatsApp to share the photo of your invoice.Why has my points balance been reduced?Usually this happens when you have become eligible for a free gift from Sephora!

For Black Card Holders for every 200 points, you earn from purchases you will receive a gift barcode for redemption. Your points will be deducted automatically when you reach 200 points, and you will receive an email within 4 business days to the email address registered on your account containing the bar code needed to redeem your gift instore!

For Gold card holders you will earn a free gift after every 1000 points earned.

If you do not receive the email with the bar code, please reach out to our Customer Service team with a copy of your invoice and they will be able to take care of this for you!

You can reach out to the team on WhatsApp to get this sorted.Haven’t shopped with us in a while?If you have not used your account with us in over 18 months your points balance will return to 0.

Question 15

Can I choose when I redeem my gift?

Accepted Answer

Our gift redemption emails are automatically generated once you have reached the required number of points to be eligible. This means you cannot choose when to redeem, but don’t worry! You will have 2 months to redeem your gift once you receive the barcode via email.

Question 16

When am I eligible for Sephora Gifts?

Accepted Answer

Your gift eligibility depends on the current tier of your loyalty card. Here is a break down for you:White Beauty Pass – This is the starting tier for all customers when signing up to the Loyalty Program. The points from your first purchase will be your starting balance!Black Beauty Pass – Once you have collected your first 200 points you will be upgraded to our Black Beauty Pass.This is also when you will receive your first gift to select from our gift boutiqueThereafter you’ll receive a gift after each 200 points that you collect!Gold Beauty Pass – Once you have collected 1500 points you will be upgraded to our Gold Beauty Pass.With your first 1500 points you will receive a Welcome Gold Gift to your registered mailing address!Then after every 1000 points collected you will receive a VIP Privilege Gift and have access to events and services

Frequently Asked Questions

Can I use my promo code for Click & Collect?

What gifts are available online?

How can I know which offers and promotions are available in store?

Why are the prices of some beauty products different online than in store?

Will I get free samples with Click & Collect?

How do I get my free samples?

Will I receive my gift with purchase with Click & Collect?

I have not received my gift with my order. What do I do?

What gifts are available online?

Do all stores offer the same gifts?

Will I receive my gift with purchase with Click & Collect?

How do I collect Sephora Beauty Pass Points?

Do all stores offer the same gifts?

I think points may be missing on my account. What should I do?

Can I choose when I redeem my gift?

When am I eligible for Sephora Gifts?