Question 1

How do I change my password?

Accepted Answer

To change your password, log into your account and follow the following steps:In your account menu, select "change my password"Enter your current password, then create and confirm your new passwordSelect "confirm". If you do not remember your current password, it will not be possible to change it in this section. Please log out and instead request to reset your password.

Question 2

How do I create an account?

Accepted Answer

Click on the user icon on top header on our website or open the app.Select "create an account". Tip: Don't forget to check the "I have a Sephora Beauty Pass" option if you are already a part of our loyalty program.Fill out the required details to confirm your account.For any questions or issues please reach out to us at customercare@sephora.ae.

Question 3

I already have a Sephora Beauty Pass, I wish to create an online account. What do I do?

Accepted Answer

If you have a Beauty Pass, simply tick the "I have a Sephora Beauty Pass" option when creating your online Sephora account. You will be asked to enter the email address and phone number linked to your Beauty Pass.
Already have an online Sephora account? Link your Beauty Pass at any time from your account by clicking on "I have a Sephora Beauty Pass".For any questions please reach out to us at customercare@sephora.ae.

Question 4

I forgot my password. What do I do?

Accepted Answer

If you've forgotten your password, click on the “Forgot Your Password?” link located below the Sign in. You will be prompted to enter your email address and a link will be sent to you with instructions to create a new password for your account. For any questions or issues please reach out to us at customercare@sephora.ae.

Question 5

How can I subscribe/unsubscribe to the newsletter?

Accepted Answer

While creating your account, you can subscribe to our newsletter to stay updated on the newest product releases, sales and pre-access.If you choose to unsubscribe from our newsletter, please go to 'My Account', followed by the 'My personal information' section where you may unselect your choice to subscribe.

Question 6

How do I check or modify my personal information?

Accepted Answer

At any time, you can check and modify your contact information in the 'personal information' section of your online account or with customer service.
Our team is available at customercare@sephora.ae.

Frequently Asked Questions