Completely new formula! New but NOT improved

I've been using Hydra Zen for over 13 years, and it has always been my go-to moisturizer. The lightweight, hydrating formula never felt greasy, and it sank perfectly into my skin, leaving it smooth, moisturized, and calm. So, when I received two jars as gifts over Christmas, I was excited to restock. However, after opening one of the jars, I was shocked to find that the product had completely changed. At first, I thought I had received a counterfeit version and almost took it back to the store. But after doing some research, I discovered that the formula had indeed been altered. This is no longer the product I’ve loved for over a decade. The new version has a strange, overpowering scent—something akin to an old perfume or hospital-like fragrance—which is off-putting. The cream’s texture has also changed; it's much greasier now and doesn’t sink into my skin like it used to. The product is now housed in a plastic container, rather than the glass jar I was used to, which feels like a downgrade. When I applied it, it didn’t absorb into my skin, leaving a greasy residue that just sits on top. I used to apply this directly after a shower, and it worked beautifully under my makeup, but now it makes my makeup slide off. Additionally, I’ve experienced some irritation around my eyes, which never happened with the old formula. The biggest disappointment, though, is how dry my skin has become after using it for just two weeks. I’m not sure how this can still be marketed as Hydra Zen when it no longer offers the same soothing, hydrating benefits it once did. After 13 years of loyalty to this product, I won’t be repurchasing and will be searching for a new moisturizer. This reformulation feels like a complete misstep.

Originally posted on lancome.co.uk

Hydrazen bad smell

I’ve been using Hydrazen for years and it always feels so hydrating and calming. Now the scent is totally off…it smells so metallic and I have to hold my breath each time I apply it on my face. I always buy in large quantities on Black Friday and now I am stuck with 4 jars of this horrible smelling cream!!!! Why did you change it??!!! Same like how you removed the Hydrazen Mask years ago 😤

Originally posted on Lancome Malaysia