Question 1

What is Sephora Beauty Pass?

Accepted Answer

Sephora Beauty Pass is our Loyalty Program that allows you earn points on all purchases and redeem those points for rewards. You also have access to exclusive benefits, gifts and more across 60+ Sephora Stores in the Middle East and when shopping online.

Question 2

What are the benefits of Sephora Beauty Pass?

Accepted Answer

The Sephora Beauty Pass rewards you for your obsession! Get access to a world of beauty benefits, gifts, offers, exclusive discounts and so much more.

Question 3

How do I become a Sephora Beauty Pass member?

Accepted Answer

Become a Beauty Pass member when placing your first purchase online or in stores! When shopping online, sign up to Beauty pass at checkout or from your online account after your first purchase. When shopping in stores, ask a Beauty Advisor who will walk you through the process.

Question 4

Where can I use my Sephora Beauty Pass?

Accepted Answer

Sephora Beauty Pass is valid to use online or in-store in the following regions only: UAE, KSA, QATAR, BAHRAIN, KUWAIT and OMAN.

Question 5

How do I collect Sephora Beauty Pass Points?

Accepted Answer

Beauty Pass points are collected with every purchase from participating stores in the Middle East or online. Points are calculated the same whether you are shopping in stores or online.Please note that orders placed through Guest checkout are not eligible to earning Beauty Pass points.

Question 6

What should I do if I don't receive any emails from Sephora Beauty Pass?

Accepted Answer

You can verify your email address or subscribe online under "account settings".Or when you visit our stores, you can ask the team to verify your email address and communication status. You can also contact our customer care team at customercare@sephora.ae.

Question 7

I have a Sephora Beauty Pass but I do not have an online account. How do I update my personal information?

Accepted Answer

If you do not wish to create an online account, please contact our Customer Care team who will be happy to update the personal information on your Beauty Pass account.

Question 8

Who should I contact if I have an issue with my Sephora Beauty Pass?

Accepted Answer

Our Customer Care team is standing by to help. We’re available every day from 10 am to 10 pm everyday. Contact us at customercare@sephora.ae.

Question 9

How can I know which offers and promotions are available in store?

Accepted Answer

Sign up to our Sephora newsletter to stay up to date on all our offers, promotions, latest trends, and product drops in store and online.

Question 10

I think points may be missing on my account. What should I do?

Accepted Answer

Don’t worry! There are a couple of reasons that your points balance might not look quite right. Below are some of the reasons which could be causing it.Points not there after a recent purchase?After any purchase it takes 72 hours for the points to be added to your balance. This will happen automatically if you were logged into your account when making an online purchase. For instore purchases the same applies if you provided the store staff with your account details.

If after 72 hours you cannot see the points on your balance please reach out to our Customer Service team with a copy of your invoice and they will be able to take care of this for you!
Why has my points balance been reduced?Usually this happens when you have become eligible for a free gift from Sephora!

For Black Card Holders for every 200 points, you earn from purchases you will receive a gift barcode for redemption. Your points will be deducted automatically when you reach 200 points, and you will receive an email within 4 business days to the email address registered on your account containing the bar code needed to redeem your gift instore!

For Gold card holders you will earn a free gift after every 1000 points earned.

If you do not receive the email with the bar code, please reach out to our Customer Service team with a copy of your invoice and they will be able to take care of this for you!
Haven’t shopped with us in a while?If you have not used your account with us in over 18 months your points balance will return to 0.

Question 11

How are my points calculated?

Accepted Answer

Points are calculated based on the amount spent during your purchases. Earn 1 SEPHORA BEAUTY PASS POINT when you spend 10 AED / 10 SAR / 10 QAR / 1 OMR/ 1 BHD/ 0.8 KWD.Accrued points take up to 72 hours in order to be credited in your account. Always remember to inform the store team that you have Sephora Beauty Pass account while shopping in stores and make sure to enter your card number when shopping online.

Question 12

How can I check my point balance?

Accepted Answer

Sign into online and check your points balance by visiting your account section. Don't have an online account? Create one and select "I have a Beauty Pass" to link your Beauty Pass information.You can also update all your personal details and check your points on the Sephora App, available on Google Play and the App Store. Select "My Account" from the App menu.You can check your most current point balance from Sephora communicational emailsOn your next in-store purchase, your beauty advisor will be able to inform you

Question 13

What are the different tiers of Sephora Beauty Pass?

Accepted Answer

When you join Sephora Beauty pass, you automatically get White Beauty Pass Status.With every purchase, you earn more points and once you have reached 200 points you are upgraded to Black Beauty Pass Status.When you collect 1500 points you will be upgraded to Gold Beauty Pass status.

Question 14

What are the Benefits of Sephora Beauty Pass?

Accepted Answer

WHITE: Once you join Sephora Beauty Pass, you immediately enter the world of exclusive benefits starting with your Welcome Gift on your next purchase. Enjoy exclusive offers and stay up to date with the latest beauty trends by subscribing to our newslettersBLACK: Once you reach 200 points, enjoy your very first gift from the Gift Boutique along with a new gift every 200 points you earn after that. You will also have access to even more offers and gifts, pre-access to sales and invitations to exclusive events. Don't forgot about the Birthday Gift we have waiting for you every year. GOLD: Start your journey with a Welcome Gold gift delivered right to your doorstep and free delivery with every online order . You are also entitled to a VIP Privilege gift with every 1000 points earned and a free monthly services in-store. With Sephora Beauty Pass Gold continue to enjoy all your black benefits, but better.

Question 15

Do I earn Beauty Pass points on beauty service?

Accepted Answer

You are eligible to earn Beauty Pass points with each paid service (full make-up application, Benefit Services)

Question 16

No points were added to my Beauty Pass after my purchases in store, what should I do?

Accepted Answer

At Sephora, we are always rewarding you! If the points associated with your in-store purchase were not added, we are here for you! Contact our Customer Care team by sending an email  with the picture of the receipt and a valid phone number.

Within 48 hours, the Customer Care team will act on your request. A confirmation email will be sent to you stating that your request has been processed and in a maximum of 5 to 7 days the points associated with this purchase will reflect in your account.

For your convenience, to ensure that your points are always added to your account after an in-store purchase, we highly recommend downloading our Sephora App and creating an online Sephora account. This will allow you to present the virtual Beauty Pass card (available in the app), to our cashier at the store who will link the purchase with your account.
Purchases that are already associated with a loyalty card or that benefitted from employee discount cannot be added to a Beauty Pass.

Question 17

Am I eligible to collect Beauty pass points when using an employee discount or Chalhoub/Emirates or Fly Dubai employee card?

Accepted Answer

As per Sephora policy, Sephora Beauty Pass cannot be associated with other discount or loyalty cards. You will not be eligible to link your purchase with your Sephora account if you opted to use your Chalhoub/Emirates or Fly Dubai employee card.

Question 18

Will I earn beauty pass points with my Sephora gift card?

Accepted Answer

The purchaser of the gift card will not accumulate points on their White, Black or Gold card. When redeeming, the beneficiary shall be entitled to any points on their White, Black or Gold Loyalty Card, if any.

Question 19

I think points may be missing on my account. What should I do?

Accepted Answer

Don’t worry! There are a couple of reasons that your points balance might not look quite right. Below are some of the reasons which could be causing it.Points not there after a recent purchase?After any purchase it takes 72 hours for the points to be added to your balance. This will happen automatically if you were logged into your account when making an online purchase. For instore purchases the same applies if you provided the store staff with your account details.

If after 72 hours you cannot see the points on your balance please reach out to our Customer Service team with a copy of your invoice and they will be able to take care of this for you!
Why has my points balance been reduced?Usually this happens when you have become eligible for a free gift from Sephora!

For Black Card Holders for every 200 points, you earn from purchases you will receive a gift barcode for redemption. Your points will be deducted automatically when you reach 200 points, and you will receive an email within 4 business days to the email address registered on your account containing the bar code needed to redeem your gift instore!

For Gold card holders you will earn a free gift after every 1000 points earned.

If you do not receive the email with the bar code, please reach out to our Customer Service team with a copy of your invoice and they will be able to take care of this for you!Haven’t shopped with us in a while?If you have not used your account with us in over 18 months your points balance will return to 0.

Question 20

Can I choose when I redeem my gift?

Accepted Answer

Our gift redemption emails are automatically generated once you have reached the required number of points to be eligible. This means you cannot choose when to redeem, but don’t worry! You will have 2 months to redeem your gift once you receive the barcode via email.

Question 21

When am I eligible for Sephora Gifts?

Accepted Answer

Your gift eligibility depends on the current tier of your loyalty card. Here is a break down for you:White Beauty Pass – This is the starting tier for all customers when signing up to the Loyalty Program. The points from your first purchase will be your starting balance!Black Beauty Pass – Once you have collected your first 200 points you will be upgraded to our Black Beauty Pass.This is also when you will receive your first gift to select from our gift boutiqueThereafter you’ll receive a gift after each 200 points that you collect!Gold Beauty Pass – Once you have collected 1500 points you will be upgraded to our Gold Beauty Pass.With your first 1500 points you will receive a Welcome Gold Gift to your registered mailing address!Then after every 1000 points collected you will receive a VIP Privilege Gift and have access to events and services

Question 22

How to I upgrade my account/loyalty membership?

Accepted Answer

We have 3 different tiers within our loyalty program, and you can upgrade to the next tier by accruing the required number of Beauty Pass Points – you will do this with each purchase you make.

Earn 1 SEPHORA BEAUTY PASS POINT when you spend 10 AED / 10 SAR / 10 QAR / 1 OMR/ 1 BHD/ 0.8 KWD.

The White Card is our starting tier for all customers. This is when you have 0-200 points based on your purchases.

The Black Card is our second tier – You’ll move to this tier automatically when you earn your first 200 points.You will then receive a free gift for every 200 points earned from our Gift Boutique
The Gold Card is out third and top tier! – You’ll move to this tier automatically once you have earned 1500 points.You will then receive a gift for every 1000 points earned from our VIP privilege gifts
So you know, when you receive one of the free gifts your points balance will be deducted but please don’t worry, this will not impact your ability to move up to the next tier. All of the points you have earns will count towards your upgrade!

If you would like to know how many points you have earned in total from all of your purchases, please reach out to the Customer Service team and they can check this for you. You can do this on WhatsApp.

Question 23

What are the different types of Masterclasses?

Accepted Answer

Join our Beauty Community to gain access to our exciting Masterclasses:Sephora Virtual Masterclasses are open to all Beauty Pass Members. We host them almost every month to reveal the latest product launches. Follow us on the Sephora ME Instagram to register!Brand Masterclasses are open to our Gold and top Black Beauty Pass Members only. Sephora will take you into the world of its favorite brands and show you the best usage tips. Some of the masterclasses even come with gifts. Make sure you have signed up to receive Sephora SMS to receive the exclusive registration link!In Store Masterclasses are open to Gold Beauty Pass Members only. The Sephora PRO team will share their best tips… plus, exciting gifts and surprises!Brand Founder Masterclasses are open to Gold Beauty Pass members only. These happen in surprising locations and are an exceptional opportunity to get inspired by the brand founders themselves! Expect great gifts and surprises.

Question 24

What happens to my points when my order is cancelled or returned?

Accepted Answer

Earned points will be deducted from your account in case of cancellations or returns.

Frequently Asked Questions

What is Sephora Beauty Pass?

What are the benefits of Sephora Beauty Pass?

How do I become a Sephora Beauty Pass member?

Where can I use my Sephora Beauty Pass?

How do I collect Sephora Beauty Pass Points?

What should I do if I don't receive any emails from Sephora Beauty Pass?

I have a Sephora Beauty Pass but I do not have an online account. How do I update my personal information?

Who should I contact if I have an issue with my Sephora Beauty Pass?

How can I know which offers and promotions are available in store?

I think points may be missing on my account. What should I do?

How are my points calculated?

How can I check my point balance?

What are the different tiers of Sephora Beauty Pass?

What are the Benefits of Sephora Beauty Pass?

Do I earn Beauty Pass points on beauty service?

No points were added to my Beauty Pass after my purchases in store, what should I do?

Am I eligible to collect Beauty pass points when using an employee discount or Chalhoub/Emirates or Fly Dubai employee card?

Will I earn beauty pass points with my Sephora gift card?

I think points may be missing on my account. What should I do?

Can I choose when I redeem my gift?

When am I eligible for Sephora Gifts?

How to I upgrade my account/loyalty membership?

What are the different types of Masterclasses?

What happens to my points when my order is cancelled or returned?