Thin, slippery, not moisturizing nor occlusive

I tried really hard to like it but this is definitely not for me. The formula is too thin and slippery. It is neither moisturizing nor occlusive. It literally does nothing. I've been using it for 8 weeks to give it a proper chance. The only food thing I can think say is that it is unscented if you are not into scented lip balm.

Originally posted on kiehls.com.au

Lips r so dry :(

Oh no! This new formula is terrible, it dries up my lips. I didnt know you changed the formula, and i bought 3! I just opened the first of my 3 today. What happened to the old formula, please bring it back! I have been buying your lip balm for over 10 years. This formula is noticeably different from the original. Can i return these? I really can’t use it, my lips are so dry.

Originally posted on kiehls.com.au