Reformulation Failure

When I purchased this product, I was expecting the yet another amazing product from this brand. This moisturizer is not at all what I had expected and sampled many times before. I feel like I’m the victim of a bait and switch scam. I received a heavy, greasy cream with small granules in it. I think that I received a contaminated product. This moisturizer certainly could not have been released with granules. This is a product reformulation failure. Your chemists and testers really dropped the ball on this one. Too bad because I really liked the original product, but will now move on to another brand. What a disappointment.

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Why did you reformulate a great product???

The original version of this product was really nice! I had no idea that it was reformulated until I opened my new jar recently. Now, it is thick and grainy. It is also greasy. I have to wash my hands twice to get them clean after using. Really disappointed.

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