Question 1

I’ve received a gift card: What are the terms and conditions?

Accepted Answer

You can use your gift card in one or multiple transactions up to its total value. You can use your gift card on Sephora.me and the Sephora mobile app. You are allowed to use up to four gift cards maximum per order online. Gift cards cannot be used to purchase another gift card. If your gift card does not fully cover the amount of your purchase, you can complete your payment with another payment method accepted by Sephora. Gift cards purchased cannot be exchanged for cash, or returned or refunded, even partially, in case of loss, theft, damage, or expiration.  For more information, you can consult the Terms and Conditions.

Question 2

How do I check my gift card’s balance and its validity period?

Accepted Answer

A Sephora gift card is valid for one (1) year from the date of purchase To find out the balance available on your gift card, as well as its expiry date, you can either:  Visit one of our stores with your gift card.  Check the balance on sephora.me by clicking here and entering the gift card number and pin. Contact Sephora customer service (see the 'Contact Us' section) with your gift card number.

Please note: If you've received a gift card from your company, it will expire one year from the date your company purchased it.

Question 3

How do I use my gift card online/in store?

Accepted Answer

You can use your gift card on the sephora.me website, the Sephora mobile app, and in Sephora stores within the same country where the card was issued. For example, a gift card issued in the UAE can only be used in the UAE.

Please note: Gift card payments are not accepted for the purchase of gift cards.

To use your gift card online, you must proceed to Checkout and complete all the steps until the payment method:

When selecting the payment method, choose the “Redeem a Gift Card” option

Enter the number on the back of the gift card (13 digits).

After scratching the grey area, enter the PIN code in the field provided for this purpose (4 digits).

Once your gift card is validated, it will be automatically applied to your order total.

If your gift card balance is more than your order total, the remaining balance will stay on your physical card for future use. PLEASE NOTE: Gift cards are not saved to your account at this time.

If your balance is less than the order total, you can add another gift card or choose an additional payment method to cover the difference.

IMPORTANT:  
If you receive a blocked card error while checking balance or redeeming your gift card, you need to get in touch with Sephora customer support (look for the 'Contact Us' page) and have your gift card number ready.

Question 4

Will I earn beauty pass points with my Sephora gift card?

Accepted Answer

The purchaser of the gift card will not earn beauty pass points. However, when redeeming, the beneficiary will earn beauty pass points on their White, Black or Gold Loyalty Card, if any.

Question 5

Returns and Refunds

Accepted Answer

Once purchased, the Sephora Gift Card is non-refundable and cannot be redeemed or exchanged for cash. Also, the value of lost, damaged or stolen cards will not be replaced. Only physical cards will be accepted (no photographs).

For returns of products purchased with a Sephora gift card:  
In-store: Refunds will be issued via a new gift card. | Online: Refunds will be processed to the original gift card used for the purchase or issued as a credit note as per the order state and Sephora's refund policy.

Question 6

How do I get a Sephora gift card?

Accepted Answer

Gift cards can be purchased at any Sephora stores in the UAE, KSA, Bahrain, Kuwait, Oman, and Qatar. Currently they are only sold in stores, however, you can now redeem your gift card online or in store!

Question 7

My Sephora gift card was lost, stolen, or damaged what should I do?

Accepted Answer

Unfortunately, we cannot replace any stolen, lost, or damaged gift cards.

Question 8

Can I offer a beauty service as a gift?

Accepted Answer

Yes, you can gift a beauty service through the purchase of a Sephora gift card from any Sephora store

Question 9

Can I pay a beauty service with a gift card?

Accepted Answer

Yes, you can pay for your beauty service with a Sephora gift card at any Sephora store.

Question 10

Can I extend the validity of my gift card?

Accepted Answer

The Sephora Gift Card is valid for 12 months from the date of purchase. The gift card's validity cannot be extended. If you purchase a gift card on January 1st, 2025, you can use it up until December 31st, 2025. On January 1st 2026, the available credit on the gift card will be zero.

Question 11

Can I top up my gift card?

Accepted Answer

No, you cannot top up Sephora gift cards.

Question 12

I’m having issues with using my gift card, who can help?

Accepted Answer

If you're experiencing any issues checking your gift card balance or redeeming it on your order, please get in touch with our customer service team.

Frequently Asked Questions

I’ve received a gift card: What are the terms and conditions?

How do I check my gift card’s balance and its validity period?

How do I use my gift card online/in store?

Will I earn beauty pass points with my Sephora gift card?

Returns and Refunds

How do I get a Sephora gift card?

My Sephora gift card was lost, stolen, or damaged what should I do?

Can I offer a beauty service as a gift?

Can I pay a beauty service with a gift card?

Can I extend the validity of my gift card?

Can I top up my gift card?

I’m having issues with using my gift card, who can help?

I’ve received a gift card: What are the terms and conditions? 

How do I check my gift card’s balance and its validity period? 

How do I get a Sephora gift card?  

My Sephora gift card was lost, stolen, or damaged what should I do?  

Can I extend the validity of my gift card?  

Can I top up my gift card?  