Extremely disappointed in product design

I love this moisturizer, but unfortunately I will never repurchase it due to the packaging. I tried for 2 days to get the refill insert into my original container. The pump lid Will. Not. Go. Back. On. The instructions are basically “set it in, and screw on the cap”, which is not the case. No tips or tricks, and nothing that says “if you tap the air out, so that the lid can actually screw back on, then the pump device will no longer work”. Well now that I’ve read the comments, I see others have suffered the same fate as me. So, buyers beware: if you can’t get the pump top to screw back on, DO NOT hit the tub on the counter to release the air. To make matters worse, the lid won’t go on if the refill isn’t put in properly. Long story short, I now have expensive moisturizer in a container that won’t pump or screw close. So I use a rubber-band to hold it air-tight after each use, and I have to just dip my finger in the jar.

Originally posted on sephora.com

Deep Nourishment

This is such an amazing barrier repair cream. It spreads easily and gives me a silky smooth finish. It has thick texture but is absorbed quickly and repairs my skin barrier overnight. My skin looks and feels so hydrated and rejuvenated.

Originally posted on drunkelephant-uk.